Privacy Policy – OTX Pharma®

We process personal data only to the extent necessary for the operation of our online shop, processing of orders, delivery of goods, customer service and compliance with legal obligations.

1. Controller

OLIMPEX trading s.r.o.
Hořická 149
199 00 Prague 9
Czech Republic
Company ID: 26877252

E-mail: info@otxpharma.de

2. What Data We Process

We primarily process data that you provide to us when placing an order or contacting us. This mainly includes:

• first name and last name
• billing and delivery address
• e-mail address and phone number
• order and payment data
• communication with our customer service
• technical data related to the use of the website, such as IP address, cookies, device type and browser

3. Why We Process Data

We process personal data mainly for the following purposes:

• processing and delivery of your order
• payment processing
• issuing invoices
• customer service and communication
• handling complaints and withdrawals
• compliance with legal obligations
• secure operation and improvement of our online shop
• marketing communication, where there is a legal basis for this

4. Legal Basis

Processing is carried out mainly for the performance of a contract, compliance with legal obligations, based on legitimate interests or based on your consent, where such consent is required.

5. Sharing of Data

Personal data may be shared with service providers where this is necessary for the order, payment, delivery, operation of the online shop or compliance with legal obligations.

This may include in particular online shop and IT service providers, payment service providers, shipping service providers, accounting service providers and public authorities.

Data is shared only to the extent necessary.

6. Payments and Shipping

For online payments, the data required for payment processing is transferred to the relevant payment service provider. We do not store complete payment card details.

For delivery, we provide the required data to the relevant shipping service provider, in particular name, delivery address and contact details, where necessary for delivery.

7. Cookies

Our website uses cookies and similar technologies. Some cookies are necessary for the technical operation of the online shop, for example for the shopping cart, login or secure checkout.

Other cookies, especially for analytics or marketing purposes, are used only where there is an appropriate legal basis.

8. Marketing Communication

If you have agreed to receive marketing information or where there is a legal basis for this, we may send you information about OTX Pharma® products, offers or news.

You may object to receiving such messages or withdraw your consent at any time, for example by e-mail to info@otxpharma.de or via the unsubscribe link in the relevant message.

9. Data Retention

We store personal data only for as long as necessary for the relevant purposes or for as long as legal retention obligations apply.

Data related to orders, invoices and accounting is stored in accordance with statutory retention periods.

10. Your Rights

Under applicable data protection laws, you have in particular the right of access, rectification, erasure, restriction of processing, objection to processing, data portability and withdrawal of consent.

You also have the right to lodge a complaint with a competent data protection supervisory authority.

11. Data Protection Contact

If you have any questions about data protection or the exercise of your rights, please contact us at:

info@otxpharma.de

12. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy if necessary, in particular in the event of changes to the website, services used or legal requirements.

OTX Pharma® – Your health, our expertise.